How Auto Shops Lose Customers and 3 Simple Ways to Stop It

Holiday Engagement Made Easy with Throttle

Written by Team Throttle | Oct 27, 2025 3:58:54 PM

The holiday season is one of the busiest and most competitive times of year for automotive shops. Customers are juggling travel, weather changes and year-end plans, which means your brand can easily get lost in the noise. But it’s also when communication matters most. Staying in touch keeps your shop visible, trusted and top of mind when drivers need service.

Why Consistency Wins During the Holidays

Research shows that customers respond best to timely, relevant messages that reach them across multiple channels. Direct mail continues to be one of the most trusted and effective tools. Over 70% of consumers engage with direct mail, and more than half say they do so weekly or more.¹

When you pair direct mail with digital outreach, results get even stronger. 97% of marketers say integrating direct mail with digital channels improves performance,² and 53% of consumers are more likely to consider a brand when they receive both.³

That’s exactly what Throttle delivers—an integrated approach that combines email, text and physical mail into one connected experience.

From Direct Mail to Digital: The Power of Connection

When every touchpoint reinforces the same message, customers remember your brand and trust your shop. Salesforce reports that 74% of consumers expect consistent interactions across all channels, and brands that deliver on that expectation see higher loyalty and repeat business.

Throttle makes this simple by combining personalization and automation with Matrix’s proven direct mail capabilities. You can send timely postcards, personalized emails and service reminders, all from one platform, creating a seamless customer journey.

Plan Now, Not Later

The best holiday outreach starts before inboxes overflow. HubSpot data shows that email engagement drops by nearly 15% in mid-December as promotional volume peaks,⁵ so early planning pays off.

Throttle’s six ready-to-use holiday email campaigns help shops stay ahead of the rush. They’re designed to share gratitude, remind customers about maintenance and keep your brand visible through the end of the year.

Build Relationships That Last Beyond the Holidays

Holiday outreach isn’t just about sales—it’s about building relationships. Lob’s 2025 State of Direct Mail report found that 90% of marketing executives say direct mail enhances engagement and conversions across digital channels, boosting performance in email, social media and online ads.⁶

When paired with Throttle’s omnichannel campaigns, that synergy turns seasonal communication into lasting loyalty.

This season, connect with your customers wherever they are.
Let Throttle help you make every message count.

Book a demo today and see how easy it is to stay connected.

Stay six months. Enjoy one free.

Footnotes

  1. Direct Mail Marketing Trends 2025​ | Franklin Madison Direct 
  1. Direct Mail Marketing Trends 2025​ | Franklin Madison Direct 
  1. Direct Mail Marketing Trends 2025​ | Franklin Madison Direct 
  1. State of the Connected Customer Report - Salesforce
  1. HubSpot Email Marketing Benchmarks by Month, 2024.
  1. State of Direct Mail 2025: Key Trends & Industry Insights | Lob.